Refund Policy

At Quiet Radiance, we take great care in creating products you'll love. We hope every order brings a little calm and a lot of radiance to your daily ritual.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

Due to the nature of skincare and for hygiene reasons, we are unable to accept returns or offer refunds for opened or used products if you simply change your mind.

If your item is unopened, unused and in its original condition, please contact us within 14 days of receiving your order. Return requests are assessed on a case-by-case basis, and return postage is the responsibility of the customer unless the item is faulty or sent in error.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you have received the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once assessed, we'll arrange a replacement, refund, or store credit where appropriate.

Allergic Reactions & Skin Sensitivities

Our formulations contain botanical ingredients that may not be suitable for every individual. We recommend performing a patch test before first use.

We cannot offer refunds for reactions caused by personal allergies or sensitivities unless the product is found to be faulty under Australian Consumer Law.

Return Shipping

Where a return is approved, products should be securely packaged and returned in their original condition. Return shipping costs are the responsibility of the customer unless the return is due to our error or a faulty product.

Processing Refunds

Approved refunds will be processed back to your original payment method within 5 to 10 business days after the returned item has been received and inspected.

Need Help?

If you have any questions about your order, we're here to help.

Email: hello@quietradiance.com.au

We'll always do our best to make things right.